Once made, personalised items cannot be refunded.

If the requested engraving is incorrect due to our error, we are happy to replace the product for you at no additional cost.

All information about our delivery options and rates can be found here.

Our timeframe will depend on the size of your order.

If your Order is for three items or less, we require orders to be placed a minimum of 2 weeks prior to when you would need them.

If you are ordering more than three items, please place your order at least 3 weeks prior to when you need it.

This timeline allows for us to confirm your order, contact you to clarify any details if required and for our team to create your pieces.

Subject to availability and order backlog- we can complete last minute orders within a 1 week period.

All information about last minute and BYO options can be found here.

For any changes required for your engraved pieces, contact us directly via email within 2 days of placing the order to notify the team.

After this time, we cannot accept any changes to personalised orders as the engraving will be completed.